Harmony in Hospitality: EDI initiatives to shape Tomorrow's Hotel Industry Leaders
By Loraine Kavanagh , MSc Programme Leader. People are at the heart of hospitality. And due to the global nature of hospitality, fostering equality, diversity, and inclusion (EDI) in our industry is crucial. According to the Institute of Hospitality (2022), businesses which promote EDI benefit in numerous ways including increased productivity, better staff engagement, and improved customer satisfaction. In this current academic year, Shannon College has students from 26 different countries across four continents. As an international educational institute specialising in training future hotel managers, we understand that EDI is not just incorporated into the curriculum but is at the heart of how we operate. At the curriculum level, Shannon College of Hotel Management offers modules in Intercultural Communication across all its programmes including Foundation and Postgraduate courses. In the last few years, the College has actively pursued other ways to create a cohesive environment ac